دانلود پایان نامه و EFQM

دانلود پایان نامه

Khyatyan Yazdi, S. (2005). Design patterns based on Educational Excellence organization excellence model, MSc thesis and management of education degree, University of Imam Sadeq (AS).(in Persian)
Kearney, Richard C. & Berman, Evan M. (1999), Public sector performance: management, motivation, and measurement, ASPA classics; Boulder, Colo.: Westview Press.


Marta Zárraga-Rodríguez & M. Jesús Álvarez(2013), Does the EFQM model identify and reinforce information capability? Procedia – Social and Behavioral Sciences 109 ( 2014 ) 716 – 721
Marvroidis, Vasillos, Toliopolou, S, Agoristas, C (2007) A comparative analysis & review of national quality award in Europe: Development of critical success factors. The TQM magazine , vol 9. No 5.
Marr, Bernard (2008), Managing and delivering performance, Oxford: ButterworthHeinemann/Elsevier.
McAdam, R. & Bannister, A. (2001). Business performance measurement and change management within a TQM framework. International journal of operations and production management, Vol.21, N.1/2, pp. 88-107.
Michael TH, John D, Sue J. Implementation of EFQM Excellence Model Self-Assessment in the UK Education Sector Lessons Learned from other Sectors. The TQM magazine 2004; 16(3):194-201.
NIST. (2013). Baldrige Criteria for Performance Excellence: Category and Item Commentary. Retrieved from http://www.nist.gov/baldrige/publications/upload/Category-and-Item-Commentary_BNP.pdf
Osseo, E. & Longbottom, D. (2002). The need for education and training in the use of the EFQM model for quality management in UK higher education institutions. Quality Assurance in Education,10 (1(, pp. 26-36.
Peters, TJ. Waterman, RH. (1982), In Search of Excellence – Lessons from Americ’s Best – run Companies, Harper Collins Publishers, and London.
Podobnik, D., & Dolinsek, S. (2008). Competitiveness and performance development: an integrated management model. Journal of Organizational Change Management. 21, 2, 213-229.
Pollitt, Christopher (1999), Performance or compliance?: performance audit and public management in five countries, New York: Oxford University Press.
Porter, L. & Tanner, S. (2004). Assessing Business Excellence: A Guide to Self-Assessment”, 2ndedition, Butterworth-Heinemann, Oxford .
Premila,.K.S, Manivannan, Dr.M, (2009),” Application of Principles of Total Quality Management (TQM) in Teacher Education Institutions”, LABR & TLC Conference Proceedings, San Antonio, Texas, USA.
Rezaei, N. (2007). Introduction to Management Productivity and analyze the organization emissions Owhadi.(in Persian).
Rezayatmand, A.R. Ghasemi, S. (2005). Tools eminent excellence model, Publishing Science Institute Scholars Brin, Publishing organs.(in Persian).
Ruiz-Castillo JI, Fernández-Ortiz R. Theoretical Foundation of the EFQM Model: the resource based View. Total Quality Management 2005; 16(1): 31-55
Sarafzadeh,E.(2009).Investigate the Relationship between Organization l Health and Or ganizational trust a mong female high school tea chers in Isfahan” .M.A Education Management thesis,Isfahan University. .(in Persian)
Siegel, john philipp & summermatter, Lukas (2008), “Defining Performance in Public Management: A Survey of Academic Journals”, European Group of Public Administration Conference (EGPA, Rotterdam. Retrived from http://webh01.ua.ac.be/pubsector/Rotterdam/papers/Siegel%20Summermatter%20paper.pdf
Shaw C.(1997) Quality and accreditation in health services، a global review. WHO: Geneva; 2003: 28-297
Skildsen, Jacobk, Kristensen, Kan John Juhl, Hans (2002), Trends in EFQM criterion weights : The case of Danmark.
Steed, C., Maslow, D. & Mazaletskaya, A. (2005). The EFQM Excellence Model for Deploying Quality Management: A BritishRussian Journey. Higher Education in Europe, vol.30, no.3, pp. 307-319.Wongrassamee, S., Simmons, J. E. L. & Gardiner, P. D. (2003).
Steed, C. (2009). Excellence in higher education. Evaluating the implementation of the EFQM excellence model in higher education in the UK. Beitrage Zur Hochschulforschung, Heft 1, 24. Jahrgang, pp. 74-98.
Tari, J. J. (2006). An EFQM Model self–assessment exercise at a Spanish university. Journal of Education Administration. 44. 2. 188-170.
Talbot, C. (2007), “Performance management”, in Ewan Ferlie, Laurence E. Lynn, and Christopher Pollitt (eds.), The Oxford handbook of public management (pp. 491-520), Oxford University Press.
Venkatraman ,Sitalakshmi, (2007) “A framework for implementing TQM higher education programs”, Quality Assurance in Education, Vol. 15 Iss: 1.